Email support@pportal.bid.
Sign-in fails. Use your NAS address (for example 192.168.1.20) and a user that may use Windows file sharing (SMB). Allow Local Network access for Bcloud in iPhone Settings.
Where do my files go? Into the folder you pick on the NAS tab, then a folder per device, then folders by date or event.
Search finds nothing. Pictures get their tags while uploading, so only uploaded items can be found.
Copy again after changing folder. NAS tab → Forget upload history.